Shipping Policy
Thank you for shopping at Islaber! We are committed to delivering your cat tree orders quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery.
Order Processing
All orders are typically processed within 1-3 business days after payment confirmation.
During peak seasons (holidays, promotions, busy periods), processing times may be slightly extended. Once your order has been shipped, you will receive a confirmation email.
Shipping Methods and Delivery Times
Islaber offers various shipping methods to meet your needs:
Standard Shipping
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Estimated delivery time: 2-3 business days
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Carrier may vary depending on your location
Expedited Shipping
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Estimated delivery time: 1-2 business days
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Available at checkout for an additional fee
International Shipping
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Estimated delivery time: 7-21 business days
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Varies depending on destination country and customs clearance time
📍 Delivery times are estimates and are calculated from the shipping date, not the order date.
Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
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Destination address
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Package weight and dimensions
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Selected shipping method
Shipping costs may sometimes vary slightly due to carrier changes. Any additional fees will be communicated in advance.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your package's delivery progress on the carrier's website.
If you do not receive tracking information within 3 business days after placing your order, please contact us:
📧 service@islabervip.com
📞 3563-5068
We are happy to help!
Shipping Restrictions
Some cat tree products may be subject to shipping restrictions due to:
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Size or weight
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Country-specific import regulations
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Carrier restrictions
If your order cannot be shipped to your address, we will contact you with alternative options or possible cancellation and refund.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or local taxes upon arrival in your country.
These fees are not included in the product price or shipping cost and are the responsibility of the customer. Please check your country's regulations before placing an order.
Shipping Issues
Delayed Delivery
If your order has not arrived within the estimated time:
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Check your tracking status
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Verify your shipping address
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Contact us for further assistance
Lost or Damaged Packages
If your shipment is lost or damaged:
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Take photos of the packaging and contents
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Contact us within 7 days of receipt
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Provide your order number and photos
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We will coordinate with the carrier to resolve the issue as quickly as possible
Contact Information
For questions regarding shipping, delivery, or tracking:
📧 service@islabervip.com
📞 3563-5068
📍 4/F, Cheung Shun Industrial Building, 340 Kwun Tong Road, Kwun Tong
Final Notes
Islaber is committed to providing a smooth and reliable shipping experience.
If you have special shipping requirements, please contact us before placing your order. We will do our best to accommodate your needs.
Thank you for your support and trust in Islaber cat trees!