FAQ

Q: Are Islaber cat trees safe for my cat to use?

A: Yes! All Islaber cat trees are made from eco-friendly, BPA-free materials and have undergone strict quality inspections. They are safe and reliable for cats' daily climbing, playing, and resting activities.

Q: How long will it take to receive my order?

A: Orders are processed within 1–3 business days. Standard shipping usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and destination.

Q: Can I track my order?

A: Of course! Once your order is shipped, you will receive an email containing a tracking number. You can use this number to track your package on the carrier's website.

Q: What should I do if my item arrives damaged or defective?

A: Please contact us within 7 days of receiving your order by emailing service@islabervip.com with photos attached. We will immediately arrange a replacement or refund for you.

Q: Do you offer international shipping?

A: Yes, we offer worldwide shipping. Please note that customs duties, import taxes, or other fees may apply, and these charges are the responsibility of the customer.

Q: Can I cancel or change my order?

A: Orders can be canceled within 2 business days before shipment. Once an order has entered the processing stage, it cannot be canceled. If you have any questions, please contact us immediately by phone at 3563-5068 or by email.

Thank you for your trust and support in Islaber cat trees!